What is the general return policy on Divyeelectronics.in ?

We offer you complete peace of mind while ordering at divyeelectronics.in, we assure you that all products sold on divyeelectronics.in are brand new and 100% genuine. In case, the product you have received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, our Return policy has got you covered. Possible resolution could be Replacement or Refund depending on the case. Your return request will be processed once we receive the originally ordered item back from the courier.

We cater to informed industrial users and expect the user to understand the nature and application of the product prior to purchase

When are returns not possible?

  • – Return request is made outside the specified time frame.
  • – In transit Items
  • – Product is damaged because of use
  • – Product is not in the same condition as you received it.
  • – Defective Products with No Warranty cover by the manufacturer.
  • – Any consumable item which has been used or installed.
  • – Items that are returned without original packaging or accessories.
  • – Specific non- returnable items- as mentioned on each product page
  • – Heavy machinery products- service maybe offered to the nearest company service station

Overview

Our refund and returns policy lasts 3 days. If 3 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@divyeelectronics.in and send your item to physical store address.

 

Shipping returns

To return your product, you should mail your product to physical store address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Divyeelectronics.in relies on industry leading third party logistic companies as its courier service partners.

Divyeelectronics.in ships all heavy items using surface couriers, (3-7 days) while other light items are shipped by air (1-4 days) post-dispatch.

For locations not covered by our courier service providers, we use India Speed Post to deliver your orders.

Deliveries to remote locations may take up to 7 business days or more, depending on the location’s geographical constraints.

Incase of any special request, please email us at info@divyeelectronics.in with your order number as the subject line.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

What should I do if I receive a Damaged or Defective Item?

If an item is found defective or damaged, please get in touch with our Team via email at  or Call us  within 2 Days of receipt of the product. Wherever possible we will facilitate the pick-up of the item through our courier partners. In case, the pick-up cannot be arranged by us, you can return the item through a third-party courier service and we will return the courier cost.

How do I cancel an order?

You may cancel your order before it has been dispatched. You have to send email to info@divyeelectronics.in for cancellation request. Your entire order amount will be refunded. Unfortunately, an order cannot be cancelled once the item has been shipped to you. Incase the order is canceled after the shipment, all courier charges incurred will be deducted from the order value.

How long will it take to process my cancellation request?

Once you request the cancellation of your order, it will take us a maximum of 24-48 hours to cancel the order and initiate a refund. You will be notified of the same by email. It may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund.

Return of Goods- Incorrectly ordered

Goods ordered incorrectly through customer error can be only returned, if agreed in advance with the customer service department: a re-stocking charge of 15% will apply.

Any items made to order are not returnable or cancellable at any circumstances

Goods supplied incorrectly by DivyeElectronics.in or goods delivered damaged in transit or faulty will be exchanged provided the customer service department is notified within 2 day receipt.

 

Need help?

Contact us at info@divyeelectronics.in for questions related to refunds and returns.